PRIVATE & semi-PRIVATE TERMS

PAYMENT POLICY

Payment before session is required to confirm and based on a first come first serve basis.
PayNow to UEN number: 53353560C333 (DREAM UP) or
Bank Transfer to MariBank Singapore Private Limited Account Number - 250 012 852 (Fast Transfer Only).
There is no refund for withdrawal or absenteeism.
All payments are strictly non-refundable and not transferable.

Clients are responsible for all aspects of booking or securing of playing space, including any cost involved (e.g. Tennis court, Squash court, Open field, Ice skating equipment).

CANCELLATION POLICY

In the event of a late cancellation/rescheduling (less than 24 hours notice) or a no-show, the session will be forfeited.
A screenshot of Medical certification (MC) for that day is required when cancellation is done with less than 24 hours notice.
If the coach is unavailable due to illness or any other valid reasons (eg. travel), session/s will be cancelled and postponed ahead of time.

PACKAGE POLICY

All packages will be valid only for 180 days from date of purchase.
No make-up sessions will be given if a student misses a private or semi-private session.
Clients are only allowed to purchase a new package when they have a remaining balance of 2 hours or less in their existing package.

WEATHER POLICY

WhatsApp Notification will be sent out in event of any delays/cancellation due to bad weather. If there are no updates by your coach, the default is that lesson is ON.
If you have been informed that the session is ongoing but decide not to come, this will be counted as a no-show and no credits will be allowed.
Coaches, based on their judgment can request for clients to wait 5-10 minutes just in case the rain stops and when it is still safe to play again.
In the event of rain during a private or semi-private session, session will be charged according to the nearest 15 minute interval. For example, in event of rain between:
- 0-15 min = No Charge.
- 15-30 or 30-45 min = Charged as 30-min session.
- 45-60 min = Charged as 60-min session.
[Swimming lessons]: Session will continue during light rain. If there is bad weather during the session, session will be switched to land-based exercises or theory. If there is bad weather with lighting alert, 15 minutes makeup time per session will be give for the next 3 sessions.

LAGOON VIEW COURT BOOKING FEES

$5 per 1 hr session for off peak hours (Mon-Fri from 7am-6pm)
$10 per 1 hr session for peak hours (Mon-Fri from 6pm-10pm & Sat/Sun 7am-10 pm)
Court booking fee is charged by the hour only (If you book 3-430pm or 330pm-430pm, you will be charged for 2 hrs).
Once court booking is agreed upon and done, the court booking fees will still apply even if the client is unable to make it for the session.

LOCATION SURCHARGE & PERFORMANCE TRAINING

Additional $10-20 location surcharge may apply (For example, Sentosa, City & CBD areas).
Additional rates apply for performance training, including hitting partner's fees as necessary.

SAFETY & LOST OF BELONGINGS

Dream Up will not be held responsible or accountable for any loss of any belongings during the sessions.
Coaches should be informed of any medical conditions that might affect the lesson.
Dream Up will not be held responsible for any accidents, injuries or mishaps during the sessions.
Any form or aggression (physical/verbal) that poses danger towards the coach or other students will not be tolerated.

MEDIA POLICY

Dream Up is granted the right to photograph and/or video record for teaching purposes and be allowed (only by consent) to use your name, voice and appearance in connection with social media and promotional materials, without compensation of any kind.

UNEXPECTED DISRUPTIONS

Any unexpected disruptions such as court closure, renovation works or change in policy, sessions may be canceled and adjusted accordingly.

COMPANY CHANGES & CANCELLATION

Dream Up reserves the right to change class times, coaches, combine or cancel classes if necessary.
Terms and conditions are subjected to change without prior notice.