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Program terms

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GENERAL TERMS:​

  • Regardless of circumstances, a maximum of 2 make-up sessions (including rained-out sessions) can be allowed to be carried over to the next term, providing participants inform coach at least 14 days prior to the date of absence or submit a snapshot of the student's valid Medical Certification (MC) within 24 hours of date of absence.  Otherwise, no make-up session will be allowed.

  • Make-up sessions are to be used ONLY in the following term (Example: if you miss 1 class in a term, you have to makeup in the next term). No carry over to the subsequent term is allowed.

  • A make-up session will be added at the end of each term to make up for up to 2 rained-out sessions (there is no extra credit given if student miss make-up sessions, unless MC is provided). In the event of 3 or more washed-out sessions, a maximum of 1 rained-out session can be applied to the next term.

  • It is the student's responsibility to request for make-up lessons, otherwise none will be allocated.

  • If student is found to be not of suitable age/ability, the coach deserves the right to prohibit the client from taking part or advise to attend a more appropriate session.

  • If Coach is unable to make it for session/s due to illness or being away, the session credit/s will be applied in the next term.

  • If student withdraws in the middle of an ongoing term, there is no refund for the remaining classes that have not been taken for a term

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RAIN POLICY:

  • In the event of rain during a program session, session will be charged in full if the rain starts after 50% of the class duration. If the rain starts before 50% of the class duration, there will be no charge.

 

SAFETY & LOST OF BELONGINGS:

  • Dream Up will not be held responsible or accountable for any loss of any belongings during the sessions.

  • Coaches should be informed of any medical conditions that might affect the lesson.

  • Dream Up will not be held responsible for any accidents, injuries or mishaps during the sessions.

  • Any form or aggression (physical/verbal) that poses danger towards the coach or other students will not be tolerated.

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MEDIA POLICY:

  • Dream Up is granted the right to photograph and/or video record for teaching purposes and be allowed (only by consent) to use your name, voice and appearance in connection with social media and promotional materials, without compensation of any kind.

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UNEXPECTED DISRUPTIONS:

  • Any unexpected disruptions such as court closure, renovation works or change in policy, sessions may be canceled and adjusted accordingly.

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PAYMENT:

  • PayNow will be the default payment mode.

  • Bank transfer will be accepted if clients do not have PayNow.

  • All payments received are strictly non-refundable and not transferable.

  • Credit Card payment will only be accepted on a case by case basis.

  • In a rare case of a credit card refund upon approval, the 3.4%+$0.50 credit card processing fees will not be refunded.

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COMPANY CHANGES & CANCELLATION:

  • Dream Up reserves the right to change class times, coaches, combine or cancel classes if necessary.

  • Terms and conditions are subjected to change without prior notice.

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